Making Service Count

Making Service Count
By Tom Borg© 2009

I have included a tip from one of my latest books Making Service Count – How to Deliver Outstanding Customer Service and Make Your Small Business More Profitable.

So often, small business owners and managers overlook the little things that mean so much to their customers. Running a business is like running a marathon; yet, some people run it like it was a 50-yard dash. They are in such a hurry to get to the finish line that the customer or client’s real needs and wants are overlooked. Successful business owners realize that they are running a race, and this race is 26 miles 386 yards long. They know that in order to be a winner, they must take care of the “little things” throughout the entire race. Like the saying goes, “Being successful should never be confused with remaining successful.” Successful business owners realize that they are in business fro the long haul, not just the short ride. Take note of all the little things that are important to your customers. Set up a system to make sure these expectations are met. Your customers and clients will thank you by doing business with you for long, long time.

Check out this short Customer Service Tip Video: http://bit.ly/a1jnPS